F.A.Q.

  • CANCELING AN ORDER

  • How do I cancel my pending reservation?

    Please call (212) 627-8487 or email rent@adorama.com with your cancellation.

  • Is there a cancellation fee?

    If you cancel 24 hours prior to the scheduled pickup time there will be no fee. However, if you are a no-show or if you cancel within 24 hours prior to scheduled pickup time there will be a one-day rental fee charged. Please understand that the equipment on your reservation was not available to be rented out to another customer. In addition, there has been a considerable amount of labor in order to clean, check, and prepare the equipment. We understand that things happen, and shoots do get cancelled or postponed, so if you do need to cancel your order, please contact our customer support representatives so that your order does not get prepared, and we can have the equipment available to other customers.

  • What happens if I already picked up and my shoot gets cancelled?

    If you pickup the equipment and return it the first day, a one day rental fee will be applied.

  • EQUIPMENT

  • What condition will the gear be in?

    Our equipment passes through a rigorous quality control process by our expert quality control technicians.

  • Does all equipment come with manuals?

    Not all of our items come with manuals. We do offer manuals in digital form on a flash drive that will come with some rental items. If you need or want something specific, please do not hesitate to ask, as we will try our best to accommodate your needs.

  • Is any software included with my rental for handling RAW files?

    We do not provide software for handling RAW files with our equipment. However, we do offer fully loaded MacPro computers and laptops that do offer a full array of software for almost every need. For more details on what we offer, please feel free to consult our customer service representatives.

  • Do you include UV filters with lenses?

    We do not send out our lenses equipped with UV filters at this time, as we believe the optical quality of the lens is jeopardized with excess glass in front. However, if your intention is to filter your image for capture, we have a wide variety of Polarizers, NDs, and SFX filters available to add to your order.

  • What happens if my gear does not work?

    Our equipment goes through a very rigorous quality control process. Unfortunately, from time to time we understand that issues can occur. In the event that your equipment fails, or you need help, please contact us immediately. During business hours please call (212) 627-8487 or email rent@adorama.com.

  • What happens if I damage something during my rental?

    Please call us immediately at (212) 627-8487. When you return the equipment, we will assess the damages and provide you with the repairs estimate as soon as possible.

  • What happens if the gear is stolen or lost?

    Report the incident to the authorities and be sure to make and gain a copy of your police report.
    Notify your insurance company; provide them with necessary documentation to initiate the claim.
    Please call Adorama rental Co immediately at (212) 627-8487.

    If you loose an item please contact us immediately, we will charge your credit card for the replacement cost of the item or items lost.

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