FAQ

On our website: adoramarentals.com

By phone: 718.782.3020

By email: rent@adorama.com

In person: 370 19th Street (between 7th & 8th Avenue), Brooklyn, NY 11215

Add items to your Quick Quote Form and submit it for a quote

Our expert customer service and technical support agents will be happy to assist you with this process.

Yes, reservations are strongly recommended ahead of time.

We require 1 business day for new customers for the Verification Process. Repeat customers orders require a minimum of 2 hours notice to be prepped.Large orders will require additional prep time.

Yes, we do. However, we will need 4 hours to prep small orders, and up to a business day for large orders. If it’s your first time renting, we need time to verify Credit Card and Insurance Forms.

Please give us a call, we might be able to accommodate or have a similar option that might work for you.

You will receive an email confirmation after your account, as well as equipment order have been verified.

Not at this time however, we are working on it.

We require at least 12 hours of preparation time from when your order has been confirmed.

You will receive a receipt upon pickup/dispatch and an invoice when your equipment has been fully returned, and inspected. Generally, this occurs on the evening after the return of the equipment.

Please feel free to give us a call at (212) 627-8487 and any of our customer service representatives would be glad to assist you.

Yes, we do offer long-term rentals. Please feel free to give a call at (212) 627-8487 to discuss your options.

Yes, you can rent. However, we reserve the right to cancel your order if your information cannot be verified.

Yes, however we require that you purchase insurance with international coverage. We suggest that you have any necessary documents required to present to customs. Some countries require a "Carnet" with serial numbers of all equipment.

When you purchase the same item within 30 days from Adorama. You'll receive 100% back (up to one week's rental fee) of that item as credit on your rewards card.

Please call (212) 627-8487 or email rent@adorama.com with your cancellation.

If you cancel 24 hours prior to the scheduled pickup time there will be no fee. However, if you are a no-show or if you cancel within 24 hours prior to scheduled pickup time there will be a one-day rental fee charged. Please understand that the equipment on your reservation was not available to be rented out to another customer. In addition, there has been a considerable amount of labor in order to clean, check, and prepare the equipment. We understand that things happen, and shoots do get cancelled or postponed, so if you do need to cancel your order, please contact our customer support representatives so that your order does not get prepared, and we can have the equipment available to other customers.

If you pickup the equipment and return it the first day, a one day rental fee will be applied.

American Express, VISA, MasterCard and Discover cards are accepted.

If the replacement cost totals up to 15K you can place the security deposit on your credit card or you have the option to buy insurance.

If the replacement cost totals over 15K Adorama Rental Co requires you to purchase insurance and provide us a COI with Adorama Rental Co as the loss payee. We will then hold as a security deposit the deductible amount or the rental fee, which ever is higher.

Yes, you can pay your rental fee with your debit card, however we require a non-debit major credit card for the deposit authorization (hold).

If the cardholder has an online account you can login to your account and authorize someone other than yourself to pickup.

If the cardholder does not have an online account they can fill out CC Authorization form and authorize someone else to pickup.

Yes, all our files are encrypted and watermarked.

At the time of reservation a $1 hold will be placed on your card for verification purposes.
The remaining amount of your deposit will be taken as a authorization (hold) at time of pickup/dispatch of your order.
The rental fee will be charged when your equipment is returned.

No, you cannot split the security deposit on multiple credit cards.

Yes, you can. You can switch payments on authorized cards, at anytime.

No, you will need your own insurance.

We need to have the COI by 1 pm the day before scheduled pickup time, for same day pickups please call (212) 627-8487

We do not provide Insurance. However, you will be able to purchase short term insurance coverage up to $50,000 for up to 4 weeks rental. The policy is sold by Film Emporium, through Adorama Rental Co, and is a non-refundable transaction. Credit Card & valid United States ID must be present by card holder at order pickup to purchase this insurance policy. This policy is not available to international customers.

Sure! Have your insurance company forward a COI with Adorama Rental Co added as the loss payee to insurance@adorama.com, for review. We need to have the COI by 1 pm the day before scheduled pickup time, for same day pickups please call (212) 627-8487

Yes, we will hold the rental fee or the deductible amount from your insurance policy; whichever is the higher amount.

Authorizations (holds) will be released within 72 hours of the return of your order minus the rental fees. Please check with your credit card company as to when your funds will be made available in your account.

50 W 17th Street, New York City (map & directions) or 370 19th Street, (between 7th - 8th Ave) Brooklyn (map & directions)

US valid State (and territories) issued photo ID or a Passport. You must be 18 or older.

Yes, each person must be 18 or older, be authorized by the account holder prior to pickup, and provide valid ID.
You can have anyone return your order.

You can add authorized person/persons when you setup your account initially at the checkout page or use our CC authorization link

There is commercial vehicle municipal parking in front of our building. We also offer curbside service so you do not have to leave your vehicle, just call us at (212) 627-8487 and select option #2 for curbside pickup/drop-off.

We are proud to offer curbside service. Please call us when you arrive at our location and we will be happy to send your equipment down via our curbside staff, free of charge. (212) 627-8487 and select option #2 for curbside pickup/drop-off.

Yes, we ship nationwide. Please call (212) 627-8487 for shipping details and rates.

Your return date and time is printed on the last page of your rental receipt. Orders are due back by 9:30AM.

RENTAL RATE PERIODS
Day Rate = One 24 hour period.
Day Bonus Rate = Pick Up after 4:30PM and return 9:30AM two days later to get the one day rate.
Week Rate = Seven consecutive, 24-hour periods.
3 Day Weekend Rate = Pick Up Thursday after 4:30PM or anytime Friday and return on Monday before 9:30AM.
2+ Day Weekend Special = Pick Up Thursday after 4:30PM or anytime Friday and return on Sunday before 12:00 PM for a one day rate.

If you're running late, please give us a call at (212) 627-8487 to notify Adorama Rental Co immediately. Your late return may impact one of our other customers. Be advised that a late fee may be applied to your rental order.

Any item not returned under its original return date will incur additional rental fees until they have been returned. Please notify our customer service team as soon as you realize this has occurred.

If your items have been left in the gear we will contact you as soon as we locate your items. We will hold your items in our "lost and found" for up to 30 days, after which it will be discarded.

Our equipment passes through a rigorous quality control process by our expert quality control technicians.

Not all of our items come with manuals. We do offer manuals in digital form on a flash drive that will come with some rental items. If you need or want something specific, please do not hesitate to ask, as we will try our best to accommodate your needs.

We do not provide software for handling RAW files with our equipment. However, we do offer fully loaded MacPro computers and laptops that do offer a full array of software for almost every need. For more details on what we offer, please feel free to consult our customer service representatives.

We do not send out our lenses equipped with UV filters at this time, as we believe the optical quality of the lens is jeopardized with excess glass in front. However, if your intention is to filter your image for capture, we have a wide variety of Polarizers, NDs, and SFX filters available to add to your order.

Our equipment goes through a very rigorous quality control process. Unfortunately, from time to time we understand that issues can occur. In the event that your equipment fails, or you need help, please contact us immediately. During business hours please call (212) 627-8487 or email rent@adorama.com.

Please call us immediately at (212) 627-8487. When you return the equipment, we will assess the damages and provide you with the repairs estimate as soon as possible.

Report the incident to the authorities and be sure to make and gain a copy of your police report.
Notify your insurance company; provide them with necessary documentation to initiate the claim.
Please call Adorama rental Co immediately at (212) 627-8487.

If you loose an item please contact us immediately, we will charge your credit card for the replacement cost of the item or items lost.

We cannot guarantee that we will be able to return your data to you. However, we will make every effort to locate and retrieve your data.

Your card/drive immediately goes through a low level formatting as well as diagnostic check where each drive/card is inspected, formatted, checked and then reformatted once again.

Please call (212) 627-8487 and one of our support representatives will work through any issues you may have.

We do not currently offer training on equipment. However, Adorama Learning Center and AdoramaTV do have some great resources for learning and development as an image maker.

Our terms and conditions can be viewed as a PDF file. Download PDF.

We at Adorama Rental Co take your safety and security very seriously. We have a verification team that will verify each account and every order. You may receive a phone call from our verification team during the process. If you need to contact our verification team or to upload any document, please email us at arcverify@adorama.com